FAQs

Are your prices in Australian dollars?

Yes, all prices are AUD. If you are purchasing from outside of Australia, please be sure to select the international shipping options. If you have any concerns, just get in touch with us.

 

Do you have a shop I can visit?

Until our shop front is established, you are more than welcome to visit our home office in Mordialloc, Vic. We house a lot of stock here but visits are by appointment only, so please email or message us first if you'd like to see or collect an item.

 

Can you visit my horse for a bridle measure up and/or fitting?

Yes. If you are in Melbourne, we will travel to your horse and meet with you to measure up and fit a custom AGD bridle, free of charge. We have mobile eftpos services so you can purchase your new custom bridle on the spot, knowing it fits your equine partner beautifully.

 

Do you make turn out bridles?

Yes, but our showing and turnout prototypes are currently in production, so are not yet available for sale. Please keep an eye on our instagram for updates!

 

What is your return policy?

In the event of a return, please email us at sales@agdequestrian.com.au to request an exchange or refund. Products must be sent back to us at your expense, in unused, original condition with all labels attached, within 14 days of purchase. Anything outside of this 14 day period may be declined.

NOTE: Items bought on sale and samples + seconds are not eligible for returns or exchanges.

 

Can I host a bridle party?

Yes. We can bring a range of bridles, halters and more to your home / work or agistment and prepare a presentation for your and your guests. We'll even bring the champagne! Please contact us for further details.

 

How do I care for my AGD item?

Leather is a natural product so to keep it in good condition for years to come, you need to take care of it. Brand new leather can be stiff, so it needs to be conditioned prior to the first use. We recommend a leather conditioner such as Effax Clear Leather Balsalm.  Apply the conditioner with a clean soft cloth. Leave it for an hour or two to absorb, then buff off the excess with a clean, dry cloth. now it's ready to use!

After each use, or at least weekly, you should wipe your leather items down with a damp soft cloth with a small amount of glycerin saddle soap on it. This will remove the sweat, dirt and debris, keeping your leather clean and supple whilst prolonging the life of your bridle / halter. 

Regular conditioning will keep your bridle / halter from drying and cracking. Condition / oil leather items when you feel they're starting to get a bit stiff!

 

Can I request 'special order' gear?

Yes. Please contact us with your specifications and we will endeavour to make it happen for you.